Terms of service
Last updated 26 September 2026
These terms cover a school using Decyfogate Schools, operated by DecyfoTech. They are written to be read rather than to be impressive; if something here is unclear, ask and we will say what it means in plain words.
The agreement
This is an agreement between DecyfoTech and the school that is onboarded onto the platform. The school agrees to it when it is onboarded, through an administrator who is authorised to accept it for the school. The administrator can add the staff and parents the school needs, and the school is responsible for them acting within this agreement.
Accounts and who may hold one
An account is for a named adult: a member of the school staff, a guardian, or a member of the school office. Nobody under 18 holds an account, and a pupil never signs in. The school is responsible for who it gives access to and for removing access when someone leaves. A first sign-in uses a one-time code, which must be replaced with a password. A password belongs to the person holding it and must not be shared. The school should tell us at once if an account is being used by somebody who should not have it.
What the platform may be used for
The platform is for running a school: teaching, attendance, communication with guardians, results, and fees. It must not be used to send unsolicited marketing, to store data the school has no right to hold, to attempt to reach another school records, to resell the platform without a written agreement, or to interfere with the service for anyone else. A school that uploads a file or a record confirms it has the right to hold it and that it has told the people concerned what it is doing with it.
Records and data protection
The school owns its records. The school is the data controller of them, and DecyfoTech is the processor: we handle them on the school instruction, in the way the privacy policy describes, and we do not use them for a purpose of our own. The school is responsible for having the consents it needs from the families it serves, for the accuracy of what it records, and for answering a family request about its own records. We are responsible for protecting the records, for the security described in the privacy policy, and for telling the school without delay if something goes wrong with them.
What the school pays
The platform charges an onboarding fee and a subscription, invoiced and payable through the payment gateway. A school collects its own fees, through its own verified bank account: the platform routes a parent payment to the school account and does not hold that money. The platform charges for its own subscription and never takes a share of a school fee collection unless the school has agreed a platform share in writing. A subscription that is not paid can be suspended, as set out below.
Payments
A payment is successful when the payment gateway confirms it to us directly. A parent closing a browser window or losing a connection mid-payment does not by itself cancel or complete anything; the gateway decides, and the platform follows the gateway. Where the platform is not told about a payment that the gateway says has succeeded, it asks the gateway itself and settles what the gateway says is paid. The gateway own terms apply between the payer and the gateway, and a card dispute is handled by the gateway and the bank rather than by us.
Intellectual property
The platform, its software, and the DecyfoTech name and marks belong to DecyfoTech. Nothing in this agreement transfers them to the school. The school keeps everything it holds, and a licence to use the platform is a licence to use it for the school own teaching and administration while the agreement lasts.
Availability
We aim to keep the platform running and to give notice of planned work. We do not promise a particular level of uptime, and this agreement sets no service credit: it is a promise of care rather than a guarantee. When the platform is unavailable we will say what happened and what we are doing about it. A service outside our control, such as a bank network, a mobile network, or the payment gateway, is theirs and not ours.
Limits
We are responsible for running the platform properly. We are not responsible for what a school records, for the decisions it takes with its records, for a message it writes to its families, or for a service outside our control. We are not liable for lost profit or for an indirect loss, and where liability cannot be excluded, it is limited to the fees the school paid us in the twelve months before the claim. Nothing here limits a liability that cannot be limited by law.
Suspension
We can suspend a school account, keeping its records, where the subscription is unpaid, where an account is being used in a way that threatens the platform or another school, or where the law requires it. A suspension is not a termination: the records stay, the school can still reach us, and access returns when the reason is dealt with. We will say which reason applies when we suspend, and a suspension for non-payment ends when the invoice is settled.
Changes to these terms
If these terms change in a way that matters, schools are told before the change takes effect, with what changed and why. Continuing to use the platform after that date accepts the change.
Ending the agreement
A school can stop using the platform when it chooses, and can take its records with it. We can end an agreement for continued non-payment or for use that breaks these terms, and we will say which and why. When an agreement ends, the school can export its records while the account is open and for 30 days afterwards, and what we keep after that is set out in the privacy policy.
Notices
A notice under this agreement is given in writing. We write to the school contact email on its account, and the school writes to the legal address below. An email is treated as received on the working day it was sent.
Which law applies
This agreement is governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over a dispute about it. A dispute is raised with us first at the legal address, because most of them are settled that way.
Contact
Anything about these terms goes to the legal address below. A data question goes to the privacy address in the privacy policy.
Where to write
A question about your data, or a request to see, correct, or delete it: privacy@decyfotech.com
A security issue, which we would rather hear about from you than read about elsewhere: security@decyfotech.com
A notice under these terms, or anything about the agreement itself: legal@decyfotech.com